HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive You can check if the recovery media is available online on by entering the exact model no. If you haven't created a set of recovery media soon after purchase of this PC. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. I would suggest here is to get back to the original Operating system shipped with the PC and check if the Cyber link power director works or not. Cheers!Īs I understand you have performed a clean installation of Windows 10 using retail version, this could be one of the reason why are you having issues installing Cyber link Power director. I genuinely hope the issue gets resolved without hassles and the unit works great. Post the successful completion of Windows refresh, please try to install the Cyberlink power director. You may try to refresh (repair) the Windows operating system as this can fix any issues with the Windows environment. Though the steps are for Win8, they will work for Win10 too. Please check if other programs are able to get installed on the computer.Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: DId toy clean install Win10 using a retail version of Microsoft disks or using the system recovery method of HP?.This link will help you to find the model no: Please let me know the exact computer model no.I would like to know the following information to assist you better: I understand that you're unable to install the Cyberlink Power Director 14 from the link provided in one of the posts above ( ). me take a moment to thank you for posting on the HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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